Terms of Service

Last updated: October 2026

By using North Pole Note you agree to these terms. The service creates personalized fictional Santa letters for family use.

Acceptable use

Do not submit unlawful, hateful, or sexual content. We may refuse generation that violates these rules.

Payments

Prices are shown before checkout. Checkout availability and terms are shown at the payment step. Nothing is charged without your confirmation, and charges are one-time for the plan you select.

Refunds

If your unlocked letter is not usable, request a full refund within 14 days by replying to any email we send you.

Disclaimer

Letters are storytelling products, not official mail from Santa or any government/postal service. Service is provided "as is" without warranties beyond applicable law.

Contact

Email [email protected] for support.