Contact North Pole Note
Write to the workshop desk by email: [email protected]
Details that help us find your letter
- Checkout email
- The email address you used at checkout, if your question is about a plan or refund.
- Letter link
- The link to your letter (the address ending in
?doc=followed by a code), if you have one. - What happened
- What you expected and what happened, in a sentence or two.
- Printing trouble
- Your device and browser if printing or saving a PDF went wrong.
Please do not send your child's full name, home address, or school in a support message; the first name you used in the letter is enough for us to help.
Replies, refunds and deleting a saved letter
Whoever writes in gets an answer from a person, by email, once someone at the workshop desk reads it. Because this is a small seasonal site, replies can be slower in December, and we cannot promise a specific turnaround. Refund requests under the terms are handled the same way.
To ask for a saved letter to be deleted, write to the same address. See the privacy policy for what we keep.
Page revised .